Terms of service

1. Overview

This website is operated by Hommly, a business registered in Singapore under UEN [insert UEN]. Throughout the site, the terms “we”, “us” and “our” refer to Hommly.

By visiting our website or purchasing from us, you agree to these Terms of Service, together with our Return and Refund Policy, Privacy Policy and Shipping Policy.

2. Products and Product Information

We make reasonable efforts to display product descriptions, colours, sizes and images accurately. However, actual colours and appearance may vary slightly due to screen settings, packaging updates, supplier changes or the handmade nature of some products.

Gift contents may occasionally be substituted with an item of similar type and value if the original item is unavailable. We will contact you where the substitution is materially different.

3. Customised and DIY Orders

Customers are responsible for checking all names, messages, photographs, designs, quantities and product selections before submitting an order.

Customised and DIY products are prepared according to the customer’s selections. Once preparation or production has started, changes and cancellations may not be possible.

Customised, personalised and DIY products are not eligible for returns, exchanges or refunds due to a change of mind. This does not affect remedies available for products that are defective, damaged, incorrect or materially different from the order.

4. Digital E-Cards

Customers are responsible for ensuring that any messages, photographs or other content uploaded to an e-card are accurate and that they have permission to use such content.

Customers must not upload unlawful, offensive, harmful or copyright-infringing content. We may remove content or suspend access where reasonably necessary.

E-card availability may be subject to the validity period stated at the time of purchase.

5. Prices and Payment

All prices are displayed in Singapore Dollars unless otherwise stated.

Full payment must be received before an order is confirmed, unless separate payment terms have been agreed in writing for a corporate or bulk order.

We reserve the right to correct pricing or product-information errors. Where an error affects an order already placed, we will contact the customer before proceeding.

6. Order Acceptance

Receiving an order confirmation does not necessarily mean that an order has been accepted. We may cancel or decline an order where:

payment cannot be verified;
a product is unavailable;
information provided is incomplete;
the order appears fraudulent; or
we are unable to fulfil the requested customisation or delivery schedule.

Where we cancel an order after payment has been received, the relevant amount will be refunded.

7. Delivery

Delivery dates and times are estimates unless expressly confirmed otherwise in writing. Delays may occur due to couriers, peak periods, weather, incorrect delivery details or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information. Additional delivery charges may apply if redelivery is required because of incorrect details, an unavailable recipient or restricted access to the delivery location.

8. Returns, Refunds and Damaged Orders

Our Return and Refund Policy forms part of these Terms.

If an order arrives damaged, defective, incorrect or materially different from what was ordered, please contact us within 3 days of delivery with:

the order number;
a description of the issue; and
clear photographs of the product and packaging.

We will assess the issue and, where appropriate, offer a correction, replacement, price reduction or refund.

9. Intellectual Property

All original content on this website, including Hommly branding, photographs, designs, text and graphics, belongs to Hommly or is used with permission.

Content may not be copied, reproduced, resold or used commercially without our prior written permission.

Third-party product names, logos and trademarks belong to their respective owners. Their inclusion in a gift set does not imply sponsorship or endorsement of Hommly.

10. Limitation of Liability

To the extent permitted by law, Hommly will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded under Singapore law.

11. Personal Information

Personal information provided through the website will be handled according to our Privacy Policy and applicable Singapore data-protection requirements.