Refund policy

As our customised and DIY gifts are made or assembled specifically according to each customer’s selections, they are not eligible for returns, exchanges or refunds due to a change of mind.

Please check all names, messages, designs, quantities and product selections carefully before placing your order. Once preparation or production has started, changes or cancellations may not be possible.

If your order arrives damaged, defective, incorrect or materially different from what was ordered, please contact us within 3 days of delivery with your order number and clear photos. We will assess the issue and, where appropriate, arrange a replacement, correction or refund.

This policy does not affect customers’ rights under applicable Singapore consumer-protection laws. Defective goods may still qualify for repair, replacement, a price reduction or refund under Singapore’s Lemon Law. (Case)